Etymology:
The word "ombudsman" originates from the Old Swedish word "ombuds", which means "representative, agent".
Meaning:
An ombudsman is an independent and impartial official appointed by a legislative body to investigate and resolve complaints against public administration. They are typically tasked with ensuring fair treatment, preventing maladministration, and promoting transparency and accountability.
Origin:
The concept of an ombudsman originated in Sweden in the 18th century. In 1719, a parliamentary commissioner was appointed to receive complaints from citizens about government actions. The institution was formalized in 1809 with the appointment of the first permanent ombudsman.
Over time, the ombudsman model spread to other countries around the world. Today, many countries have established ombudsman offices at the national, regional, and local levels.
Role and Responsibilities:
Ombudsmen typically have the following roles and responsibilities:
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